USC

Help Squad had been struggling to manage their Client Requests and Field Operative Schedules as they expanded to a second territory.

USC was built to solve exactly this. With USC in their backoffices Help Squad has grown to double their size spread across 5 territories in the Los Angeles Area.

Kanban-Based Ticket Management

Have you been having difficulty keeping track of all the requests piling up in your email box? HOA processes are tiresome. Through our Kanban-based ticketing system, we will be able to maximize the delivery of value to the customer and minimize the time. As a homeowner association, you can streamline tasks and handle tickets/ requests raised more efficiently by using USC. USC helps you keep track of projects/ tasks like maintenance, support requests landscaping, architectural / infrastructure changes, security or waste management and keep them organized.

USC will speed up the workflow of communities through visuals. We will provide significant insights that are effortless and detailed. By visualizing your tasks on a Kanban Board, you will know the progress of any tasks that need to be completed for the community. This also gives your residents greater control and clarity of support they will receive from you.

Estimation & Invoicing

From collecting various fees to keeping everyone’s backyards par, it's not an easy task to keep track of estimates and invoices. With great technology comes innovative ways of automating these processes. USC is a flawless software that helps HOAs create estimates and invoices with ease. Bookkeeping isn’t a fun occupation. We understand it’s a monotonous task and wants to solve it for you. USC helps in sending invoices, keeping track of paychecks and charting your association’s costs with just a simple click. If your homeowners can get an interactive invoice that lets them pay securely online, there’s nothing like it! It makes fast billing possible for you.

CRM

We have systematic CRM software that lets you keep track of tenants and residents. You can store all contact information including names, phone numbers, emails, addresses and more of the tenants through USC. We securely store these details in our database system and you can customize profiles according to your need. We have various filters that let you group and sort profiles according to your liking/need. We also automate your data collection process through custom forms for tenants. You can also conduct effective outreach through USC. This way, USC helps you attract high-quality tenants who you can keep track of from beginning to end. When the onboarding process of tenants is well organized, the rest of the processes become a breeze through USC.

Omnichannel Communication

USC standardizes and unifies the communication system of HOAs. Dashboards help communicate through different channels like text messages, emails, live chat etc. Lack of communication within the community could cause a lot of headaches. This might impact payments and other relevant information that ought to reach the community. There’s rapidly changing information that needs to reach the tenants just like in the COVID times. It’s essential to have an omnichannel communication that’s effective and secure. It could be policies or day to day activities that need to reach your community, disaster prep. or reminders when payments are due. Having an omnichannel communication system saves time for you as well as the residents.

Field Operative Management System

Our HOA software does it all. You can manage all properties from any device. You will be able to view your daily and weekly tasks dashboard. You can track delinquencies and fee schedules. You can organize maintenance requests and track progress and see those progress notes in one place. You get to do payment collections, manage maintenance and manage vendors, handle communications and onboarding support all through one platform. With USC, you can automate collections and payment to vendors, owners and residents. Track budgets and generate ledger functions through our software.

Client Dashboards (For Clients)

Our dashboards provide an amazing user experience for clients as it is completed with centralized dashboards that gives all data required for HOAs. Our dashboards provide at-a-glance into progress of tasks and activities within the community. One can see all pending requests, access insights to make informed decisions about various HOA related issues from due payments to amenity use and infrastructure changes. This way, communication is unified into one screen with updates and news feed posts. You would be able to handle amenities, communications, billing, reservations, voting, document storage and much more all through the dashboard.